Cancellation and Refund Policy

Client cancellations

Please contact us as soon as possible if you need to cancel. Because a date is reserved for your project, deposits are generally non-refundable unless applicable law or a written agreement requires otherwise.

Rescheduling

We will try to accommodate a rescheduling request when reasonable notice is provided. A new date is subject to availability, and changes made close to the event may result in additional costs or loss of the reserved date.

Cancellation by Finecore Visuals

If Finecore Visuals must cancel and cannot provide a suitable replacement or alternative date, we will discuss the appropriate remedy, which may include a refund of amounts paid for the unavailable service.

Refund timing

Approved refunds are returned through the payment method used where possible. Processing times may depend on the payment provider or bank.

Weather, venue, or force majeure

Where circumstances outside either party's reasonable control affect the booking, we will work with the client on a practical alternative, including rescheduling where possible.

Contact

Send cancellation or rescheduling requests to info@finecorevisuals.co.za and include your booking reference, name, and preferred alternative date.