Privacy Policy

Information we collect

We may collect your name, email address, phone number, preferred date, event type, location, booking details, payment reference, and any message you send to us.

How we use information

We use this information to respond to enquiries, check and manage bookings, process payments through Yoco, deliver services, send booking confirmations, provide customer support, and meet legal or accounting obligations.

Service providers

We use trusted service providers such as Supabase, Yoco, and email delivery services to operate the website and fulfil bookings. They receive only the information needed for their service and are expected to protect it.

Cookies

We use essential cookies and similar storage to keep the website secure and working, including spam protection on our forms through Cloudflare Turnstile and remembering your cookie choice. With your permission, we also use Google Analytics cookies to understand how visitors find and use the site. Google Analytics is only loaded if you accept cookies. To change your choice, clear this site's data in your browser settings and the cookie banner will appear again.

Retention and security

We retain information for as long as reasonably necessary for the purpose collected, legal requirements, dispute resolution, and business records. We use reasonable technical and organisational safeguards, but no online system is completely risk-free.

Your rights

Subject to applicable law, you may ask to access, correct, or delete your personal information, or object to certain processing. Contact us at info@finecorevisuals.co.za with your request.

Contact

Finecore Visuals is based in Verulam, Durban, South Africa. For privacy questions, contact info@finecorevisuals.co.za or 065 607 9851.